Our commitment towards our customers results in a whole chain of offerings of direct help and support, based on the principle „One Face to the Customer“. For any IT or media-related problem you may encounter in your work, you can rely on our „three-tiered“ support structure to get your solution as fast as possible. On the 1st Level Support many problems are immediately solved by the team members of the Hotline and the e-Point. If help cannot be found here, the problem will be handed at once to the 2nd and 3rd Level Support through our Callmanager system.
1st Level Support
First point of call for all alerts on problems or failures in our systems or your computer.
Joint advisory centre of CIM and University Library on all questions concerning information, communication and media; user administration; enrollment in the courses of CIM and Library, servicedesk
Further help
Help with hardware- and software problems or media devices; support in purchasing or lending equipment etc.
Frequently Asked Questions
Consulting agency of CIM and University Library on using E-Services in teaching/learning, research and organisation.