The staff of the hotline get your specification and place them into the appropriate “queues” in our Call Manager system. This system distributes the information directly to the responsible staff members. Thereby in the daytime a contact person is at yours disposal. The calls are stored in a data base and the system follows the progress of the troubleshooting by escalation steps.

You can send us a message about your directly online using our webinterface. This create a call automatically at any time.

more about „Contact by Webinterface”

For every call the Call Manager creates an E-Mail to you. This E-Mail lokks like: 

Betreff: <Thema des Calls> (Call #<call-id>)
Body:
Ihr Problem/Ihre Anfrage wird von uns unter der Bearbeitungsnummer <call-id> bearbeitet.  

With this call-id you can 

• place more information to the call

• get information about the progress of work at the e-Point or the hotline