Hotline -The First Point of Call
The Hotline is the first point of call in case of problems with one of our services.
For general questions regarding the university, the registrar's office, the examination offices and the international office please call the infoline of the University of Duisburg-Essen.
The hotline can be contacted in several ways:
A contact person will accept your inquiry during opening hours. If a particular problem cannot be resolved directly it will be passed to the experts for advice and/or action via a ticket system. The progress of the problem solution is followed by escalation stages.
You can also report your problem directly using our online form fault report, thus automatically generating a call or adding additional information to an already existing call.
Progress of your Call
For every call the call logging system creates an E-Mail to you:
Betreff: <Thema des Calls> (Ticket #<call-id>)
Ihr Problem/Ihre Anfrage wird von uns unter der Bearbeitungsnummer <call-id> bearbeitet.
With this call-id you can
- place more information to the call
- get information about the progress of work at the e-Point or the Hotline