Reservations & orders

You can place reservations for borrowed items via Primo, our online catalogue.

In addition, you can use our campus delivery service to order all lendable and available media from the branch libraries on the other campus.

How can I place a reservation?

Select your title from the result list.

You can go directly to the location display by selecting the link "Checked out" or "Several locations":

In the "LOCATIONS ITEMS" display, you will see the following note:

Click on the link "sign in" and log in to your library account.

If all copies of a title have been borrowed, you will find the link "Hold" in the "LOCATION ITEMS" display:

Select the link "Hold" and then select your desired pickup location:

Finally, click on the button "SEND REQUEST".

The successful order will be displayed in your account under the heading "Requests".

Why can't I place a reservation or an order?

Reservations and orders are not possible if there are still lendable copies of a title on your own campus.

Only borrowed media and media that can be loaned and are available at the other campus can be ordered.

How do I get the information that media are available for me?

As soon as the media are ready for you, you will receive a notification by email, provided you have given us your email address.

The media are available for you to pick up for seven days.

Where can I pick up reserved media?

In all subject libraries, with the exception of the Medical Library, media made available for lending are placed in a freely accessible area. You can collect reserved media yourself and check out at the self-lending terminals yourself.

In the Medical Library you can pick up reserved media at the lending desk.

How can I cancel reservations or orders?

You can cancel reservations from your library account in Primo:

  • Go to Primo and log in to your library account.
  • In the section "Requests" you will find a list of your orders.
  • Select the "CANCEL" link next to each title.

You cannot delete orders from the strockroom and from the other campus via the campus delivery service (CaLD) on your own.

Please contact the lending desk or send an email to:
information.ub@uni-due.de.