Hotline -The First Point of Call
The Hotline is the first point of call in case of problems with one of our services. It can be contacted in several ways:
A contact person will accept your inquiry during opening hours. If a particular problem cannot be resolved directly it will be passed to the experts for advice and/or action via a ticket system. The progress of the problem solution is followed by escalation stages.
You can also report your problem directly using our online form, thus automatically generating a call or adding additional information to an already existing call.